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Smartcard provisioning?

hamtrektng
Dialled in

on ‎21-08-2024 20:59

Getting intermittent signal breakage on two of my V6 boxes. Have looked at cable coax tightness and seems ok there. Did run a VM service status test on my V6's and only thing that has been detected was that one box states "Smartcard provisioning issue detected"

Anyone from VM or forum members with any advice or help is very much appreciated.

Thank you

Tristan
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4 REPLIES 4

Roger_Gooner
Alessandro Volta

on ‎21-08-2024 21:23

Have you rebooted the boxes?

--
Note: My username is Roger_Gooner and not Alessandro Volta
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection
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japitts
Very Insightful Person
Very Insightful Person

on ‎22-08-2024 17:41

@hamtrektng wrote:

Getting intermittent signal breakage on two of my V6 boxes

Is this on.. live TV? Recordings? OnDemand? Having picture breakup on different sources would indicate different problems.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ayisha_B
Forum Team
Forum Team

on ‎25-08-2024 14:11

Hi @hamtrektng 👋

Welcome back to our Community Forums and thanks for your post.

Could you confirm if you have tried rebooting the boxes?

Ayisha_B
Forum Team

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hamtrektng
Dialled in

‎29-08-2024 23:27 - edited ‎29-08-2024 23:29

**Have gone over to post dated 28/07/24 and asked same question.** Please disregard this one and close! Thank you

Tristan
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