Sluggish response to remote

[Dan9999]

Hi there,

I have a V6 box, and it has suddenly become very sluggish when responding to the remote control, making it very difficult to navigate or change channel. I can see that the status light on the front of the V6 box flashes every time I press a button, so it is receiving the signal, it just does not respond to every press. I often need to press the button multiple times to move up or down the menu, and if you hold one of the arrow buttons down, it now moves a single step instead of continuing to scroll through the menu as it used to.

Has anyone else experienced a similar issue? How can it be fixed?

[LittleMick73 · Accepted solution]

Change the batteries.

[Dan9999]

Thanks, that seems to be what was causing the problem. I was worried that a recent update might have broken something.

[markryes]

I've4 expewrienced this. resetting the box doesn;t work. Replacing the batteries doesn;t work.

Virgin doesn't seem to think there's a problem - but there is.

Every time you hit a button on the remote - the box flashes twice in response. Hit buttons extra slow and you're fine - normal speed and it only catches every other push.

Also where can you speak to an actual human being at virgin - it doesn;t seem possible these days

[newapollo]

Hi markryes,

Have you tried ordering a replacement by logging into My Virgin Media at the top of the page, or by using this direct link?  Order new remote 

[markryes]

If you have a look around the forums - you'll see others have had this issue and a new remote, or new batteries is not the answer. Because the BOX registers each button press twice - it's possibly NOT the remote but the box. Howevber getting any human being at Virgin is a seemingly impossible task.|I'd also like to be able to switch my sometimes faulty router/wireless box too but is there anyone to talk to about it? Nope.Can I make an appointment? Nope.

[stellababy]

Well done for noticing the double (multiple?) flashes?

Bloody remotes have broken 3 times in 2 months. 😞