Menu
Reply
Leedsgooner
  • 62
  • 0
  • 9
Dialled in
444 Views
Message 1 of 4
Flag for a moderator

Sky movies UHD issue

Although I'm on the ultimate oomph package i bit the bullet yesterday & upgraded to the Sky UHD movies, issue i have is that although it says that i am subscribed i can watch movies but the output is still at 1920 x 1080i when selecting UHD. Not had an email confirmation & BT Sport Ultimate shows the correct output as 3840 i think by 2160.

Should the Sky UHD show the same as BT Sports ultimate on my Samsung tv ?

Thanks for any help

Please ignore this, it seems to working as it should now.

0 Kudos
Reply
Zoie_P
  • 3.17K
  • 144
  • 252
Forum Team
Forum Team
333 Views
Message 2 of 4
Flag for a moderator

Re: Sky movies UHD issue

Hi Leedsgooner, 

Thanks for your post and I am sorry to hear your service has not been showing in the correct resolution, I have located your account and can see you have upgraded your box, has this helped resolve this at all?

Zoie

0 Kudos
Reply
ozsat
  • 4.54K
  • 320
  • 856
Community elder
320 Views
Message 3 of 4
Flag for a moderator

Re: Sky movies UHD issue

Was it your video settings being the issue?


@Leedsgooner wrote:

Although I'm on the ultimate oomph package i bit the bullet yesterday & upgraded to the Sky UHD movies, issue i have is that although it says that i am subscribed i can watch movies but the output is still at 1920 x 1080i when selecting UHD. Not had an email confirmation & BT Sport Ultimate shows the correct output as 3840 i think by 2160.

Should the Sky UHD show the same as BT Sports ultimate on my Samsung tv ?

Thanks for any help

Please ignore this, it seems to working as it should now.


 

==================================
1.2Gb/55Mb in Area 31
0 Kudos
Reply
shawty1984
  • 1.01K
  • 23
  • 163
Rising star
309 Views
Message 4 of 4
Flag for a moderator

Re: Sky movies UHD issue

Could it be that the OP was trying to get the channels in UHD and has now messed about with the video output settings which is tricking the OP in believing they have fixed the issue? 

0 Kudos
Reply