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Replacing TiVo 500GB with Virgin TV V6 box

Hi,

I have one Virgin TV V6 box and 3 TiVo 500GB.  How do I go about changing one or more of the TiVo 500GB boxes?  Is there a fee?  

I have tried the upgrade facility on MyVM but it says that no upgrades are available, probably because I have a VIP Bundle already.

Any assistance is appreciated.

Tony Gray

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Re: Replacing TiVo 500GB with Virgin TV V6 box

See below. TBH you will be better off calling Retentions to renegotiate a new package where some of the fees can be waived.

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Set up fee £25.00 applies.

Virgin TV V6 box:
There is a £99.95 fee for existing customers taking their first Virgin TV V6 plus £25 set up fee. Virgin TV V6 box is free to new customers taking their first Virgin TV V6, but the £25 set up fee applies. New Ultimate Oomph customers get second Virgin TV V6 box for free (plus £25 set up fee). Additional Virgin TV V6 boxes are available for £99.95 plus £25 set up fee plus £7.50 per month. Additional Virgin TV V6 boxes are available to new customers for £49.95 plus £25 set up fee plus £7.50 per month.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Replacing TiVo 500GB with Virgin TV V6 box

Remember that every V6 needs a good connection to the hub, which some people struggle to get.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Re: Replacing TiVo 500GB with Virgin TV V6 box

As roger says.... and Cat6 cabling between them is the best way to ensure it works flawlessly.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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