Hi, I left virgin a few weeks ago but a week past Thursday resigned up. Was told a new TiVo box would need to be sent out to me and would be here last Saturday 3rd October. Engineer visit booked for installation on 14th and still no box.
I have the existing box all still connected and am getting bbc and some radio through it. Do I need a new box or not? Worried the engineer turns up and isn’t able to get me set up as no new box but on the other hand wondering why I’d even need a new box anyway.
Getting nowhere on the contact us links on virgin media and trying to phone is beyond a joke.