I have been having this problem for a few weeks off and on. I installed new batteries, have rebooted the box a number of times and have re-paired the remote as well - none of this seems to make much difference. It works fine for a couple of days then starts to play up again and I'm forced to use the app on my phone as a remote.
I have called the fault line on 3 occasions in the last week or so - on each occasion I have been cut off after listening to some awful music for upwards of 40 minutes !! Extremely frustrating - anyone would think you don't like your customers.
It has occurred to me that I am paying Virginmedia upwards of £1200 per annum for a service that basically does not work and a service on which one cannot report faults, so much so that I am seriously considering "cord cutting" as asking for a full refund of monies paid.
Is there anyone at all at Virgin interested in resolving this longstanding problem ?
The forum team needs to stop fobbing us all off with the ridiculous fault line number. They are all fully aware of the situation with the remotes and TiVo boxes. They have been since AT LEAST 2017 when the thread was first created.
This is NOT an isolated problem but a major software failure in some equipment.
My serious advice to the forum team is to make aware senior tech managers at virgin media to contact everyone in this thread. We should not have to wait 40 minutes to an hour to speak to someone about this problem, and to add salt to the wound, go through all the rigmarole of explaining what the problem is all over again.
What use is THIS forum if we have to speak to an advisor on the telephone at length re-explaining this problem, where possibility of fault team saying there is no fault with remote/box.
IT HAS ALREADY BEEN DOCUMENTED THERE IS A PROBLEM WITH SOFTWARE SINCE 2017.
Please advise forum team - that you have reported this thread to relevant people and US the paying customer are going to be contacted at their earliest convenience or a special NON-contact centre number will be provided to us where the tech specialist knows of this thread. That is the decent thing to do for loyal customers.