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Re: Remote not responding

Hi Minartos

 

They will most likely send you another remote control, but as I suspected, the problem still exists with mine.

My contract with virgin has come to an end, and the price has went up by more than £20 a month, so I think it is time to quit. What use is a box and remote when the remote stops responding frequently.

i hope a Rep responds to your query shortly.

David.

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Message 72 of 98
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Re: Remote not responding

Hey Paul,

New remote sent out to me has no resolved the ‘not responding’ problem. At least once a week the remote just stops working, and you have to turn the v6 box off and back on again by the switch on back of box, for the remote and box to sync again.

Any further ideas on how to resolve this?

My contract with the company has come to an end, and price has shot up by more than £20 a month, so am prepared to quit shortly because of this. The service as it stands is not value for money at this price.

 

Thanks, David.

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Message 73 of 98
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Re: Remote not responding

Hello Sweeneytoddy

Sorry to hear this has not resolved the issue 

What box do you have?

Gareth_L

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Message 74 of 98
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Re: Remote not responding

Hi Gareth

I have V6 TiVo.

David.

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Message 75 of 98
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Re: Remote not responding

Thanks for replying Sweeneytoddy

I'm going to send you a Private Message to get account details 

If you can respond to this that would be great 

Gareth_L

 

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Message 76 of 98
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Re: Remote not responding

Im having the same problem with my remote, i have to keep switching my box off to reset the remote!!!

I'm sick of turning my box off and back on ... its messing with my recordings but there seems to be no fix ????

 

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Message 77 of 98
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Re: Remote not responding

Hi Maureen

Its a very frustrating problem with the box and remote syncing.

i have spoken to virgin media forum team previously and there only solution was to send a new remote to me, but the problem still exists with new remote.

Virginmedia are not willing to accept responsibility for this serious flaw in their software, and help solve the problem, and so far the forum team on this community site are useless and/or powerless to help with this situation.

The first mention of this problem was first posted in 2017 where they did admit a software upgrade was needed and tech specialists had been informed. Since then nothing has came of it and no solution been found.

i feel this maybe of interest to BBC WATCHDOG as a company like virginmedia shouldn’t ignore a significant software error or indeed ignore genuine customer complaint/grievances.

Please post on this thread if you have any joy with sorting this out. It may help other customers.

Thanks,

David.

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Message 78 of 98
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Re: Remote not responding

Thank you for your post Maureen5850.

 

We apologise for any inconvenience caused by this, We appreciate that this must be frustrating particularly with regards to your recordings.

 

We'd like to see if there's anything we can do to help on here. 

 

Are you also using a V6?

 

Does the equipment respond well to the buttons on the front of the box when pressed?

David_Pn
Forum Team

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Message 79 of 98
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Re: Remote not responding

I totally agree with this I tried everything that they've told me to do and it is still problematic and it's not just on the one box it's on the same box upstairs as well absolute joke can't turn channel over can't do anything. 

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Message 80 of 98
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Re: Remote not responding

The forum team need to stop ignoring us and communicate our problems to head office in order to sort this! By ignoring our complaints on this thread speaks volumes. By denying the threads available where initial complaints were made in 2017 and forum team admitted the problem but now deny there is a serious problem, speaks volumes!