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ACH21
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Remote Control

on ‎23-01-2021 16:00

I have just opened 2 boxes for new Virgin TV V6 box and neither has a remote control. Is this a common problem? Does anyone know how I go about getting them without spending 2 hours on the phone.

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JitteryPinger
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Re: Remote Control

on ‎23-01-2021 16:04

Spend up to two weeks waiting for the Virgin team to get back to you here.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
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japitts
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Re: Remote Control

on ‎23-01-2021 18:33

Try ordering a replacement remote at.... https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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