I've moved your "me too" post to a new thread... yes, if your box won't start up then calling VM to report it faulty is the best way to go. It probably needs replacing, but VM faults can arrange that if necessary.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks