I have the same problem the box failed last night. There was a "hot rubbery smell" the box will alternate between welcome screen and black. it has also shown the download sign but just goes to welcome again. I have tried the reboot holding + and on switch as stated but to no avail. The box has been going black screen for a few seconds just lately, so wondering if it is on its way out? Thank you.
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Thanks, I did that of course although not sure it is the box it was also making a whirring sound in 3 similar repetitions. I. tried but got nowhere so far on phoning as usual I appreciate your support.
I posted this on Monday with the box failing Saturday evening, with a possible biurning smell but no trace of odour now. I have not had any VM help on the community. I have been trying today to sort it out by 150 but I just get sent to the same page each time which is going nowhere. This is the message I have had all afternoon "
Allow us 30 minutes to get our diagnostics tools up and running again. Please login later and check the status of your TV service. We'll be able to help if the issue persists.
Thanks for that I thought that waswhat had ahppened yesterday and I was asked for my number for a call back but it wasn't and just a link back the page where you do the tests but can't because after nearly 24 hours they syill have a problem, so I shall take your advice and just hang on and see if it isn't too long.