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jaigee
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Message 11 of 53
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Re: Error 603

Just answering my own question here.
Looking at other threads on the subject, the common link seems to be Samsung 4K TV's.
I have had problems before whereas the TV would sometimes not recognise the that the V6 was connected if I set the V6 to allow the TV to upscale content. I altered it to allow the V6 to upscale content to 2160 and have had no problems since.
There would appear to be a problem between the handshake between the TV and the V6.
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jaybe
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Message 12 of 53
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Re: Error 603

Samsung Q90 4K TV owner here, same problem and I am again this morning going to delve into try and find a solution to this ongoing issue. Sadly I don’t have a suggested fix, as like most I have tried absolutely everything.

I would be interested to know if there is a solution, and having dipped into looking at the 360 box, it would seem the issue still persists having read similar issues.

jaigee
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Message 13 of 53
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On Demand Error 603 and Samsung 4K TV's

There is obviously a problem with the On Demand service handshake and Samsung 4K TV's judging by the amount of posts regarding this on the Community.

It is NOT a HDCP2.2 or HDMI Cable etc. etc. problem, a restart gives a temporary fix it but it soon returns (see aforementioned posts).

I, and undoubtedly countless others, are paying over £80 a month for a service we can not use.

Could anyone from Virgin please reply to this with some advice or news instead of the deafening silence at the moment.

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jaigee
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Message 14 of 53
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Re: On Demand Error 603 and Samsung 4K TV's

I eventually contacted Customer Services and after a short wait was connected to one of the Support Staff who performed various checks including restarting the box numerous times. They eventually fixed the problem saying that they had found error codes on the box.

I was surprised on the service I received after all the bad reports on the forum, so at present I have my faith renewed in Virgin.

Whether it is Samsung TV related problem and will re-appear only time will tell, fingers crossed!

 

Gareth_L
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Message 15 of 53
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Re: On Demand Error 603 and Samsung 4K TV's

Hey jaigee

Thanks for that post 

In a world where 99% of people prefer to give negative reviews 

This 1% has made us really happy 

If you have any more issues please let us know 

Gareth_L

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jaigee
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Message 16 of 53
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Re: On Demand Error 603 and Samsung 4K TV's

Unfortunately the problem is back!

Worked OK for a couple of days then had to re-start box to access feature and now Error 603 every time I attempt any "On Demand" or "Catch Up" except for any BBC iplayer content which works OK?

Could someone from Virgin please advise, as I am just throwing money down the drain at the moment!

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theinternetguy
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Message 17 of 53
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Re: On Demand Error 603 and Samsung 4K TV's

Must be an issue with all the V6’s. 

I wonder if the new TV 360 box will solve this or not? 🤔 To be honest think it’s just the V6 but a new software. 

japitts
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Message 18 of 53
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Re: On Demand Error 603 and Samsung 4K TV's

TiVo's don't support 4K UHD, only V6 & 360.

V6 & V360 do run the same hardware (Arris/Humax aside), but different software.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jaybe
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Message 19 of 53
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Error 603 - still looking for fix/solution

It's been almost a year now since we got our V6 box and Samsung Q90 (2019) TV, but plagued by the error 603 when trying to watch anything on demand - which requires a daily reboot of the V6 box.

Yes the fix suggested by Virgin is to set video output only to 1080p, but we have a 4K TV and someone is at fault here and there is no update from Virgin - only a comment I did read somewhere that says Virgin cannot guarantee their equipment will work on all TVs - but it's Samsung and a new TV! - The comment was in a post somewhere from VM but I cannot find and it and it's not in their T&Cs from what I can see.

The TV is fully HDCP 2.2 compliant across all HDMI ports, although I have tried all ports to no avail. We have also had the box swapped out and this has not worked either.

I have just received some high end HDMI cables from a specialist shop, and of course this did not work either. I am now trying to keep a log of what order the devices are switched on after powering down to see if that helps, so far powering all down and putting box on then TV has not worked....

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jaybe
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Message 20 of 53
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Re: Error 603 - still looking for fix/solution


@jaybe wrote:

It's been almost a year now since we got our V6 box and Samsung Q90 (2019) TV, but plagued by the error 603 when trying to watch anything on demand - which requires a daily reboot of the V6 box.

Yes the fix suggested by Virgin is to set video output only to 1080p, but we have a 4K TV and someone is at fault here and there is no update from Virgin - only a comment I did read somewhere that says Virgin cannot guarantee their equipment will work on all TVs - but it's Samsung and a new TV! - The comment was in a post somewhere from VM but I cannot find and it and it's not in their T&Cs from what I can see.

The TV is fully HDCP 2.2 compliant across all HDMI ports, although I have tried all ports to no avail. We have also had the box swapped out and this has not worked either.

I have just received some high end HDMI cables from a specialist shop, and of course this did not work either. I am now trying to keep a log of what order the devices are switched on after powering down to see if that helps, so far powering all down and putting box on then TV has not worked....


Day 1...Powering down both TV and box completely and then turning on box FIRST then TV doesn't work

Day 2...Powering down both TV and box completely and then turning on TV FIRST then box doesn't work

When I say doesn't work, the error 603 returns within several hours requiring another reboot.

 

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