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Message 11 of 24
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Re: Pixeltion & Picture Beak-Up yet again!

Hi Jimsutton

If you can monitor this and let us know how things are that would be fantastic 

Fingers crossed its all okay now?

Gareth_L

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Message 12 of 24
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Re: Pixeltion & Picture Beak-Up yet again!

Hi Gareth

I keep getting messages about other people's pixel issues. What about mine? Is anyone looking at my problem?

Val


@Gareth_L wrote:

Hi Jimsutton

If you can monitor this and let us know how things are that would be fantastic 

Fingers crossed its all okay now?

Gareth_L


 

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Message 13 of 24
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Re: Pixeltion & Picture Beak-Up yet again!

Hi Val_evans,

Sorry for the delay replying to your post 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Message 14 of 24
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Re: Pixeltion & Picture Beak-Up yet again!

Thanks for passing Security Val_evans

I'm just going to have a look a few things 

Can I please ask what channels this is happening on?

I know you have mentioned Both HD and SD 

Gareth_L

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Message 15 of 24
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Re: Pixeltion & Picture Beak-Up yet again!

It varies. Sky one, 4, more 4, bbc1, fox these are just the ones I remember

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Message 16 of 24
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Re: Pixeltion & Picture Beak-Up yet again!

Thanks Val_evans

Looking at a few things from here 

The signal levels coming in to your TiVo box are a bit out of sync which will explain the picture breaking up 

I will send you another private message to arrange an appointment for an engineer 

Gareth_L

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Message 17 of 24
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Re: Pixeltion & Picture Beak-Up yet again!

Having this issue in area 20

Tried ringing 150 but got nowhere after being told to check cables and then asked if its better or not. Didn't seem to get that its not a constant occurence.

Just need someone to look into this for me and arrange an engineer appointment but just going round in circles. 

Only swapped to VM in July I'm starting to wish I’d stayed with Sky now.

 

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Message 18 of 24
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Re: Pixeltion & Picture Beak-Up yet again!

I have been advised that it's an area outage - reference F007348057 (I am also in Area 20).

Message I have received said' "the team have found the wider issue" ... but that it's a complex issue with a fix date of 29th August!!!

My local Facebook page has been on fire recently with people fed up that there have been so many problems recently and VM just haven't been acknowledging that it's a bigger issue than just checking your cables!!!!! Many are in the process of leaving VM and going elsewhere! 

I recently took out another 12 month contract but I was told by retentions yesterday that because of the impending price increase, I can get out of my new contract up to 27th September.

I am now looking at options - having already increased data on my phone as I'm having to use it as a hotspot!!!! 

It's really not acceptable - 26 years I've been with them!!!!!

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Message 19 of 24
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Re: Pixeltion & Picture Beak-Up yet again!

The picture break up has slowly got worse again. It seems to happen briefly on most HD channels, anytime of the day. Happening quite a bit now (Saturday early evening, Avengers Assemble BBC1 HD as an example. Area 03. Have rebooted the V6 and checked cables to no avail.

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Message 20 of 24
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Re: Pixeltion & Picture Beak-Up yet again!

Hey Jimsutton,

 

Thanks for posting. I am sorry to hear of the TV picture issues. I can understand how frustrating this must be. I've ran a background check and everything looks fine on our side. Are you still experiencing issues? If so, please let us know and we can assist further.

 

Kind regards,

John_GS
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