Virgin Media Community

[Fzrkev]

Hi guys. 

I've been struggling with bad pixelation on the sky sports hd  channels, especially Sky Cricket and Main Event. I've reset both boxes, as it affects both but the issue remains. Short of getting an engineer, is there anything else to check? 

Thanks, Kevin. 

[newapollo]

Hi Fzrkev,

You should check all your cabling is finger tight and connected correctly. Also make sure there are no kinks in the cables.

[Fzrkev]

Hi there, 

Well, I've checked everything, reset both boxes and still the same. Sky sports cricket and sky docs are both unwatchable this morning. Any other suggestions? We've had an engineer visit for picture issues before, but hasn't really helped. 

[Fzrkev]

All sky movies channels too. 😭

[Melissa_F]

Hi Fzrkev,

Thanks for your post.

I'm sorry you're having problems with pixelation on some channels.

I'd like a little more information so I can help you get this sorted out. Does it happen on any recorded programmes/On-demand services?

Are you able to try an alternative HDMI cable please?

Let me know and I can help you further.

Thanks

Melissa