Virgin Media Community

[japitts]

Without knowing specifics, I'm speculating a little here...

It could be the replacement box has a fault (unfortunate) or perhaps there's another fault elsewhere (external cabling)?

[Ernie_C · Accepted solution]

IMHO Pixelation normally requires an engineer visit, not a new box.

[Blondie57]

I have the same problem it started 2 weeks ago checked all the leads started up the box 3 times they sent me a new V6 box yesterday still having the same problems sometimes it's not too bad other days some channels unwatchable I now just change source on my TV and watch my Freeview TV as my Ariel is perfect so is the picture quality I will probably get an engineer out after the coronavirus comes to a end fingers crossed 

[japitts]

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@Blondie57 wrote:

 will probably get an engineer out after the coronavirus comes to a end fingers crossed 

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So you're willing to keep paying your VM subscription until well into next year, without actually having use of the services?

I'd want them fixed, myself...