Pixelating when turning on from standby

[Angelaxx]

Got a replacement V6 box a few weeks ago when the hard drive on my previous box failed. Replacement box was fine for a week or two but for the past few weeks, every time we turn the box on from standby, we get pixelation on all channels after approx 2 or 3 minutes.

If we reboot the box, all is fine until we put it on standby again. We are having to reboot the box on a daily basis. Any ideas what the issue could be? 

[japitts · Accepted solution]

Pixellated pictures on live TV are often the sign of a signal or tuner fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Ayisha_B]

Hi @Angelaxx 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you've been experiencing some issues with the service.

I've not been able to locate your details on our system. Do you still require help?

If so, please respond to my PM 📩 so we can confirm the details and take it from there.

Thanks