I've been getting a lot of pixelation and sound cutting out when watching the Sky Movies HD channels. This has been happening on and off for the last few weeks. Also the general picture quality isn't as good as other HD channels. They just don't look as sharp and... well, high definition. Does anybody know what could be causing this and why it's only affecting these certain channels?
This sounds very much like signal issues to me, something which can ultimately only be solved by a tech visit - which needs CS to arrange.
Having said that... it's a little odd that you're only seeing this on Sky Cinema channels. My interpretation (i.e. don't quote me on this) is that Sky Cinema is scattered across frequencies, and mixed in with other channels too, both premium & non-premium. So if all your Sky Cinema channels are playing up, I'd expect many more HD channels to be playing up too.
What you say all makes sense. It could be just that I don't watch many of the other HD channels often enough to notice. My most often watched channels are the aforementioned Sky movie channels and Horror, which sadly isn't in HD.
Fair enough. Well by means of detective work, Sky Premier HD (according to Digital-BitRate) shares with Sky Disney HD, Sky One HD, BT Sport 1 & BT Sport ESPN HD.
However.. if this is happening on live TV, it's indicative of a signal issue. If it's happening on recordings, it could be a failing hard drive. In either case... faults-CS are your friends, or wait for a staffer to pick this up in (upto) a weeks time.
It seems to only be live broadcasts. Anything "on demand" from Sky Movies seems to be fine, although it still suffers from not looking as crisp as some other HD channels and not even close to the quality of Amazon Prime or Netflix. I guess this could just be down to the compression that Sky uses.
Thanks for your help anyway. I'll give them a couple of days on here and if I don't hear anything I'll call customer service.