On demand not working

[Mikedunn8]

I have a V6 box connected to an LG TV 

I cannot get the on demand service to work nor never have been able to In addition the only App I can get to run from the Virgin interface is the BBC iPlayer. I have to select the App on the TV to watch things like Netflix or Amazon

Everytime I select on demand I get the following message Can anyone help?

 

[japitts]

There's a few possibilities here

1: HDCP 2.2 issue - is your LG TV a 4K/UHD one? If so, drop the video output in your V6 to 1080 as an elimination exercise. Home > Help & Settings > Settings > Video

2: Internet connectivity issue - how is your V6 connected to your homehub, for this provides the internet connection. Is it wireless or Ethernet? Home > Help & Settings > Settings > Network, and report the top-right.

3: If some internet-based apps work and others don't, a box reset is the first thing. Home > Help & Settings > Clear or restart > Choose the first option.

[Mikedunn8]

Yeaahh thank you so much the last of those suggestions worked 

[Travis_M]

Hi @Mikedunn8

Thanks for posting on our community forum

Great to hear the issue is now resolved, please do be sure to contact us when you require any further assistance