Virgin Media Community

[Stacy1981]

Had a new v6 box today and my on demand and catch up wont work.any ideas what to do?

[BenMcr]

What TV do you have? Make and Model please. What HDMI input is the V6 box connected to?

[Stacy1981]

I ave an lg smart tv and its plugged into the hdmi 1 port.I had no trouble with catch up on my tivo.

I have zero technical knowledge 🤣

[BenMcr]

OK. So what's the exact model of the TV please?

What happens when you try to watch On Demand?

[Stacy1981]

It lets u select what you want then u press play and it just freezes on the virgin screen.A message came up saying something like catch up not available but then flicked off before i could read it.I really have no clue what the model number is..its a 55” lg smart tv it isnt 4k..

[Stacy1981]

55UB830V-ZG think thats it x

[BenMcr]

So that is a 4k TV. However HDCP 1 is also the input that the V6 should be connected to in order to avoid problems usually.

What HDMI cable are you using? It needs to be at least the High Speed HDMI standard or better.

The behaviour you're seeing is usually when there is a problem with the newer HDCP 2.2 standard.