Hi Ryan,
The second time around the engineer DID turn up. However, he immediately said there was nothing he could do as the problem was not with my hub or V6 but with an ongoing number of problems exterior to the building. At the time I ran a speed test (approx. 10am) and it came back as 40Mbs download for a 350Mbs contract.
These were known problems and were meant to be fixed in Oct. However, he seemed pretty cynical that they would be fixed any time soon and we both agreed that any sort of prediction was impossible to answer.
The engineer was very polite and it was an amicable conversation. He did however give me his work mobile as he sympathised with the tremendous wait and frustration when calling any area of the call centre. He basically said that if I needed an engineer again just call him and he would pop around, which was pretty good and trusting of him. He also said he would lodge another service ticket with his boss.
My hypothesis is that all these slow connections people are getting of slow download speeds is down to the good old COVID lockdown and a huge surge of online users, whether video chats, gaming, streaming companies like Netflix etc, and people generally having to work from home.
As most of us probably already know we don’t actually have an exclusive line to ourselves and it is shared to one or more other households (whether houses or flats). Unfortunately, VM are dragging their heels and instead of increasing the bandwidth of the lines to compensate for the added activity, they are just increasing the number of users sharing the existing bandwidth. Hence the congestion.
i.e. instead of having a four-lane motorway we still have a one lane main-road! Hence when you see the broadband ‘service status’ for my area reporting ‘No known issues’, it’s a complete lie. Ther ARE issues and they are KNOWN!
Good-day! 😊
