Your dad should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link Order new remote
If the links aren't working either clear the cache and cookies or try a different browser
He can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues
For now he could download the TV Control app and use that until he receives a replacement remote
The Service you do for others is the rent you pay for your room here on Earth - Muhammad AliLove, love and love, forever - Pele
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge. Learn more
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanksThe do's and don'ts.
Keep the community welcoming for all. Follow the house rules