Virgin Media Community

[viaductbaggies]

My dads remote is playing up ( it’s not the batteries) how do you go about getting him a new one 

[newapollo]

Hi @viaductbaggies 

Your dad should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

If the links aren't working either clear the cache and cookies or try a different browser

He can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues

For now he could download the TV Control app and use that until he receives a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

[Daniel_Et]

 Hi @viaductbaggies 👋, thank you for your post. I'm sorry to hear about the problems your father has been having with his remote 😔

I would say @newapollo has perfectly summarised the options available to you and I hope that helps 😀 

If, however, you're having any issues when following that advice, please pop back to us and we can explore other options.

Regards,

Daniel

[viaductbaggies]

All sounds very easy if you could actually sign in to my virgin media 

[Paul_DN]

Hi viaductbaggies,

Hope you were able to arrange a new Remote for your Father, if not I will be happy to help, I will send you an invite into a private chat, if you still need help please click on the purple envelope to accept.

Regards

Paul.

[viaductbaggies]

Thanks for the pm but for some reason I can only see the first 2 lines of your post as there seems to be another page over the top of your message that I can’t remove 

[Beth_G]

Hi viaductbaggies.

Oh I see, would you be able to send a screenshot to us of what you see exactly? Just remember to blur out any part of the message that may include your account information.

Alternatively, I would try opening the Community Forums page in a different browser or on a different device. If you're on a mobile, it may just be that things have become a bit squashed.

Thanks