have tried this also but still no resolve. looks like everyone has this same problem. i have to use my amazon fire stick which i use for another tv, but why do i have to constantly keep using it when Virgin has the app? please can this be sorted
Yup, I'm getting the exact same issue. Every day, usually in the evening, when I start Netflix on the Tivo box I get the Network nw-2-5 error. Only thing that fixes it is turning the tivo off and rebooting, which takes several minutes and is a real pain.
Tivo is connected directly to the virgin router, everything else works fine, including amazon prime via Tivo and Netflix via other devices.
Virgin and/or Netflix need to look into this in more depth, I don't think this is something the customer service agents can sort.
I have the exact same issue. Have 2 V6 boxes and 1 can access Netflix with no issue everytime but the 2nd box at times encounters the dreaded NW-2-5 and both use power line adapters to the router and Amazon Prime always works. The issue lies with VM who need to address this.
With the darker nights approaching I was thinking about getting Netflix onto my V6 box, but having read this message thread I think I'll look elsewhere. VM needs to sort this instead of sending its customers around in circles.
I know Jim it's really annoying but I've been on virgin's case for a year about this now. On the phone and on here. I also reported it several times to the ombudsman. They just don't care. I've given up and will go to sky when my contract is up in December. At least their boxes work as they should. In the meantime, I will use my fire stick. False advertising is an actual thing Virgin Media. And you are doing it.