I would like to add that Virgin have had outages before but they have not been national ones and normally they get service back within a few hours.
I have had a few street outages because of the pits being kept flooding, ants nest etc.
I have had local area outages because of the green cabinet with overhead boards or broken ones
I have had full area outages to because of play out breakdowns..
17 years of being a Telewest / Virgin customer I have seen it all but for a national outages.
At this point in time I'm getting the message onscreen that channels are being set up like you get when you first set up 360 software to a V6 box . But this has been over hour now and I've tried to phone them 150 and still have the bye message and no pictures yet 🙃