Hi Emily,
VM do have an Accessibility Remote which your grandparents may find easier to use. It's white with black buttons and is designed with partially sighted customers in mind. The buttons are different shapes to differentiate them and have a raised button on the number 5 to best locate the number buttons.
There are also some changes that you can make to the screen itself to make it easier for them to navigate: If they has difficulty seeing the screen, both the V6 and TiVo has 'audio cues' which can help them find their way around the menus. These are sounds that show actions and reactions to button presses on the remote control.
There are five main audio cues:
- A tone that starts low and goes higher - this means you've moved forward into the next menu.
- A tone that starts high and goes lower - this sounds means you pressed BACK or returned to the previous menu.
- A single tone - this sound means you've pressed a button when moving around the TV guide.
- A deep tone - you'll hear this sound when you've tried to carry out an action that isn't available.
I'll flag this post for you and a member of the Forum Team should be able to pick this up for you and order an Accessibility Remote
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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