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jimred
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Message 91 of 304
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Re: Intermittent sound on Btsport 4K

I have given up with VM and the so called Virgin Ultimate channel and now set the series link to BT1, Maybe they will give me a refund or not!
The service from VM has certainly improved since the NTL days but things like this are a real pain
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ozsat
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Message 92 of 304
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Re: Intermittent sound on Btsport 4K

I only watch it live so don't get the problem.


@jimred wrote:
I have given up with VM and the so called Virgin Ultimate channel and now set the series link to BT1, Maybe they will give me a refund or not!
The service from VM has certainly improved since the NTL days but things like this are a real pain

 

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VIVID 600 (690/44mb) in Area 31
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Al_Pboro
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Message 93 of 304
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Re: Intermittent sound on Btsport 4K

Well they did fix it last year but agree their service leaves a lot to be desired.:Like your refund joke though.

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Al_Pboro
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Message 94 of 304
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Re: Intermittent sound on Btsport 4K

Fault still there in today's game. Interesting observation that the blips are there as they speak live from the studio but when they switch to a recorded interview the sound is perfect. Come on Virgin there's enough clues around for you to sort this out !!!!!

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E2Royal
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Message 95 of 304
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Re: Intermittent sound on Btsport 4K

Somehow the problem has to be escalated to Engineering to be fixed.

Anyone know how to do this?

-E2R-

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jimred
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Message 96 of 304
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Re: Intermittent sound on Btsport 4K

You would of thought that they would of done something about it by now after so many complaints, this is a recurring issue also.
Thanks
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ozsat
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Message 97 of 304
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Re: Intermittent sound on Btsport 4K

It had been fixed for a while but came back.  Have you called the fault in?

They don't really act upon issues in forums.


@jimred wrote:
You would of thought that they would of done something about it by now after so many complaints, this is a recurring issue also.
Thanks

 

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VIVID 600 (690/44mb) in Area 31
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AlanMac1
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Message 98 of 304
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Re: Intermittent sound on Btsport 4K

Had the same problem on BT Ultimate for ages, always the sound breakup which really ruins the programme. Forgotten how many times I have changed channel (Live) or just dumped a recording. VM need to sort this problem or another reason to change to somebody else.
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plumridge
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Message 99 of 304
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Re: Intermittent sound on Btsport 4K

I have the same problem, only on recorded BT ultimate sport progs, when I play them back, everything else OK. I have an engineer coming tomorrow, not very hopeful it will be sorted out though.

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ozsat
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Message 100 of 304
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Re: Intermittent sound on Btsport 4K

Don't let them change you box - it is a transmission problem.
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