@Zipgoesamillion wrote:
Hi Hayley,
Th box I am having problems with is a V6. I had a new TV immediately before Xmas and set it up ok or so I thought. I’m sure I had programme details, banner/ info page etc and could record programmes initially. I now have none of that. I have a great picture and can change channels with the virgin remote but not banner or programme info nor can I record programmes.
What happens when you try to record programmes? Or try to watch your recordings? If, as it sounds like, the recordings are failing - go into "Recording hiccups" from Home > My Shows and see what's listed as the reason for each failed recording.
All VM TV boxes need 2 connections.. 1: Co-ax cable carrying broadcast TV channels, 2: An internet connection, via your homehub, for all online functionality - OnDemand, streaming, and various updates.
For "2", an Ethernet connection is always recommended given a choice, but reliable wireless is usually ok providing the signal strength is sufficient.
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