Just installed a new V6 box and trying to pair remote to the TV. Pressing help goes to the 'one moment' clock symbol briefly before going back to the main home menu? Any ideas?
Definitely a V6 and not a V360? Check here if you're not sure.
Only asking because new TV installs are now V360, unless by "new" you mean a fault replacement, or adding TV to previously broadband-only?
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