Menu
Reply
alan_w
  • 45
  • 0
  • 0
Tuning in
861 Views
Message 1 of 10
Flag for a moderator

Hard drive fault?

Hi,

When starting a Youtube video on my V6,  they start, freeze a few seconds,  resume playing, sometimes they are watchable and other times not at all.   Netflix isn't too good either, it's certainly not running smooth like it used to.   Ordinary TV channels don't seem to be a problem.

Cheers

0 Kudos
Reply
japitts
  • 17.69K
  • 2.3K
  • 4.06K
Very Insightful Person
Very Insightful Person
855 Views
Message 2 of 10
Flag for a moderator

Re: Hard drive fault?

All the functions you've explained have problems, are services that use the internet. So the obvious thing to check is how your V6 is connected to your homehub - for it's that which provides the internet connection. Is it Ethernet cable or wireless? And if it's wireless, what's the signal strength?

Follow Home > Help & Settings > Settings > Network, and look in the top-right.

Live TV doesn't use the internet, and you've not mentioned problems with recorded or paused/delayed programmes - these use the hard drive.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Travis_M
  • 3.13K
  • 111
  • 232
Forum Team
Forum Team
780 Views
Message 3 of 10
Flag for a moderator

Re: Hard drive fault?

Hi @alan_w

 

Thanks for posting on our community forum!

 

How is your service today are the issues still ongoingt?

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
alan_w
  • 45
  • 0
  • 0
Tuning in
726 Views
Message 4 of 10
Flag for a moderator

Re: Hard drive fault?

It's connected through the ethernet.  Recordings seem to be fine with smooth playback.  I've never watched a recording so didn't think about checking them until you suggested doing so.

Thanks for your quick response. 

0 Kudos
Reply
alan_w
  • 45
  • 0
  • 0
Tuning in
719 Views
Message 5 of 10
Flag for a moderator

Re: Hard drive fault?

Hi Travis,

The problem seems to happen on 4k and sometimes 1080p videos.   I also Updated my television firmware which has done nothing to solve my issue.  Not sure whether doing that would help anyway.   It's as if there's not enough speed at the start of videos.  I'm on 200m/bit connection.  The V6 is set to 2160p60.

Cheers

0 Kudos
Reply
Chris_W1
  • 4.75K
  • 211
  • 309
Forum Team
Forum Team
671 Views
Message 6 of 10
Flag for a moderator

Re: Hard drive fault?

Hi alan_w, thanks for the message. Can you confirm if the box is plugged in via a wired connection? if it is not, could you hardwire it to see if you are getting the same issue? Chris

0 Kudos
Reply
alan_w
  • 45
  • 0
  • 0
Tuning in
655 Views
Message 7 of 10
Flag for a moderator

Re: Hard drive fault?

Hi Chris,

The box has always been connected by Ethernet.

0 Kudos
Reply
Tom_F
  • 4.22K
  • 250
  • 549
Forum Team
Forum Team
620 Views
Message 8 of 10
Flag for a moderator

Re: Hard drive fault?

Thanks for keeping us updated alan_w. I tried to run some check on the box from here using your forum info, but it's showing as unreachable. Either it's off, or it will require further attention from an engineer - please get back to me via PM and we'll take it from there.

 

Tom 

0 Kudos
Reply
japitts
  • 17.69K
  • 2.3K
  • 4.06K
Very Insightful Person
Very Insightful Person
611 Views
Message 9 of 10
Flag for a moderator

Re: Hard drive fault?

@alan_w 

It might be worth checking your V6's power-saving options - if you have Eco lower-power mode enabled, it does disable remote access.

Have you tried using another Ethernet cable to link your V6 to homehub, if this is being caused by a cable fault, that's an easy fix. And in the same vein, try a different Ethernet port on your router/hub.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Corey_C
  • 5.22K
  • 258
  • 448
Moderator
Moderator
565 Views
Message 10 of 10
Flag for a moderator

Re: Hard drive fault?

That's a good shout, japitts.

0 Kudos
Reply