Virgin Media Community

[Chinameaney]

Anybody know what it means when it comes up with the green screen and DVR problem...

Tried ringing customer service but due to Covid call centres are shut...

[japitts]

It means your hard drive has failed and you need a new box.

If you call VM when they're open during the day, they can arrange a replacement box.

[Emma_C]

Hi Chinameaney, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues with your TV box, this isn't good. 

I'd also like to apologise for the delay in getting back in touch, we have been busier than usual. 

I've tried to locate your account from here but have been unable to do so. So if it's still an issue please let us know and we can assist further.