Hi Chinameaney,
Thanks for your post and welcome to our community.
Really sorry you're having some issues with your TV box, this isn't good.
I'd also like to apologise for the delay in getting back in touch, we have been busier than usual.
I've tried to locate your account from here but have been unable to do so. So if it's still an issue please let us know and we can assist further.
Emma_C - Forum Team