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mrdinky
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Email address to request new remote control

Does anyone have an email address where I can request a new remote control as mine has stopped working?

tried calling but I appreciated they are busy 

I have downloaded the app to my phone but that won’t help the kids when I go to work 

 

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newapollo
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Re: Email address to request new remote control

Hi mrdinky, there isn't a corresponence email address however you can send a text  to 07533 051809.

Keep it short eg  problem description remote control.

Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days, but as you say at least you have the app on your phone.  Have you got a spare phone or tablet you can let the kids use for the remote app for now?

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.

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