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targaid
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Dead remote

We went out this morning and our remote was fine. Came back and can't get anything out of it at all. It has sporadically lost connection since we were hooked up or channels wouldn't change or volume wouldn't alter whilst other buttons were fine. Always cleared itself after a few minutes, though.

This is the first time it's been totally unresponsive. I've tested the batteries, used the test option, re-booted the V6 box and tried to re-pair manually to no avail. Any ideas anyone?

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Ernie_C
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Re: Dead remote

You can order one here:

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Natalie_L
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Re: Dead remote

Hi targaid, 

 

Thanks for posting to the Community. 

 

We just wanted to reach out and check if you have been able to order a new remote as suggested by Ernie_C?

 

If not, please do let us know and we will be happy to assist further. 

 

Thanks 

 

Nat
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