Hi, sorry for the extremely late reply but with personal problems and sorting out the hub 5, being a very busy person.
So here is a update.
The copy write problem sorted it self out after turning all boxes off and that seemed to do the trick.
Now if you have read about my phone problems, you will definitely need to READ THIS !.
We had a engineer to check the hub 5 and it was faulty at the phone jack, he also told me, confirmed by follow up phone call that in a few months all virgin phones that plug into a wall telephone socket are going to be stopped and you will have to plug your telephone into your hub directly.
Now we are currently waiting for our new hub 5 to be delivered.
Now in the mean time we received our bill which was paid, but after paying it i noticed a £25 handling charge, i read why i had this, and non of the answers it provide applied to me, i called vm, they told me that because i had a engineer came out to my house i was charged accordingly???
I told them its your equipment not mine and iam not paying £25 for a engineer to fix you equipment, after she had a word with her manager the £25 will be credited to my account, so please check you bill BEFORE YOU PAY.