Our V6 box has stopped connecting to the TV service, so we can no longer access Guide, On-demand, catch-up, etc.
When trying to connect it fails with error code N13, but I’m unable to find anything related to that code online. The call centres are closed so I’m just sent in a circle between contacting and online help guides.
I’ve triple checked all connections, used a known good Ethernet cable, checked the connection with a speed test from the TV help section... nothing seems to be wrong.
Yeah, I’ve rebooted both the router and TV box. I’m having no issues with my internet connection and can confirm that the TV is being assigned a local IP address and can connect to the internet (as confirmed by the speed test that I ran on the TV box)