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Very Insightful Person
Very Insightful Person
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Message 11 of 14
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Re: C219 Error but router is working v6 box

I can neither comment on the discussion you had with support or on your reading of the documentation or on the circumstances that lead you to a Quickstart install but you now have all the information you need to further discuss how to complete your install.

You need a splitter.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
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Message 12 of 14
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Re: C219 Error but router is working v6 box

Hi stevenbarker33,

 

Thanks for posting.

 

My apologies about the TV issues. 

 

I'll pop you a PM to get some details here so I can get this sorted.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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aCactus
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Message 13 of 14
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Re: C219 Error but router is working v6 box

There should have been a splitter with your kit. The V6 box needs two connections, the short RF lead is to couple V6 box to longer cable from splitter - the splitter that I got with my kit has outlets marked TV and broadband with input marked wall. As well as this connection to the co-ax wall box you also need connection to internet via your router, preferably wired but will work via wifi if no network cable attached, so two inputs to V6 box

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stevenbarker33
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Message 14 of 14
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Re: C219 Error but router is working v6 box

Hi.

There was no splitter in the box. Just router, v6 box, psu's for those, an etgernet cable, and the short rf to coax adapter cable.

Im going to call today about getting one. 

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