Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing these ongoing issues with your TV box at the moment! I can see that @japitts has advised you to contact us directly about this issue.
Have you been able to call in and resolve this problem, or would you like for us to look into this for you if your issue is still present? Please let us know. We'll be more than happy to help.