Virgin Media Community

[Suehayler]

We have successfully watched live Autumn Internationals on Prime Video but now can only get a black screen on the tv  - it is working on the laptop. 

[japitts · Accepted solution]

Have you exited the Amaxon app?

I'm not clear whether you're watching live TV now, or trying to view the app still.

[Suehayler]

Thanks we were watching the app on TV on Saturday for live rugby internationals. Yesterday when we tried to do the same we had a black screen only. WSe were able to access the app on the laptop so assume this is a VM problem. If you can help that would be great 

[japitts]

Check your box's internet connection is working by watching something from OnDemand - go to CatchUp, pick a programme (remember BBC is also an app, so ITV, C4 or C5 maybe a better test) and see if it plays.

If it does, retry your apps.