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Black screen but sound

Tuning in

Over the past year I've had it where out of no where there is a black screen with just sound after having a perfect picture with issue. This has happened about 5 times in the past year. 

After a fair few restarts of the Virgin v6 box and a play with the hdmi cable it comes back.

First time it happened I swapped the hdmi cable. But now its happened enough that I know a few restarts solves it, and some times a play with the cable. It's possible it's the hdmi port on the box, and on top of that something with the box itself.

It's extremely annoying when it happens. I would have an engineer out but I can garentee when it happens. But I know its only a matter of time before it goes completely. 

I have seen on lots of the Virgin forums that other people have had this and had the box replaced. 


Very Insightful Person
Very Insightful Person

Can you still access the menu system & EPG when you have this black screen?

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Alessandro Volta

Plug another device such as a streaming stick or games controller into the TV and see what happens.

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