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Message 11 of 14
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Re: BT Sport Ultimate record playback on V6 box

This is a known faut still - Ref: NKE00014386 

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VIVID 500 (500/35mb) in Area 31
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Message 12 of 14
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Re: BT Sport Ultimate record playback on V6 box

I agree,  but after having the issue for such a long time, isn’t it about time it was fixed. We’ve been complaining for long enough. 

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Message 13 of 14
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Re: BT Sport Ultimate record playback on V6 box

I'm still getting this problem on BT Sport Ultimate and it's extremely irritating.  VM don't seem to know what the problem is and Emily's post about resetting the V6 box and checking the cables sound like desperation to me.  It's a network problem and it's only going to be fixed by somebody doing something clever in VM's network.  Maybe it can’t be fixed, in which case it would nice to know.

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Message 14 of 14
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Re: BT Sport Ultimate record playback on V6 box

Hi Harryglan, 

Thanks for joining in on the conversation, I am sorry this fault is still on going, we are working hard to get it resolved for everyone. 

We will of course update when we have a resolution, however for now we really do appreciate your patience.

Thanks,

Megan_L

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