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BT Sport Ultimate record playback on V6 box

Watched the Charity Shield yesterday on BT Sport Ultimate.  Used recorded chase-play and the sound was breaking up but the picture was fine.   Caught up to live play and the sound was ok.  Other tv channels recorded sound and playback are fine.  Any idea what's wrong?

 

 

 

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Re: BT Sport Ultimate record playback on V6 box

Had the same problem. Not the first time I've had problems with ultra hd on virgin but never this bad it ruined my enjoyment of the match
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Re: BT Sport Ultimate record playback on V6 box

Thanks for the quick reply.  I suspect there is technical problem with rendering recorded Ultra HD sound on Virgin.  I was only about ten mins behind the live play so I didn't miss much.  Very irritating all the same.  Anyone from Virgin care to comment?

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Re: BT Sport Ultimate record playback on V6 box

This happened live when I was watching the game for the first 30 mins or so I ended up watching it on the HD channel and then switched back and the sound was fine.I haven't had any issues before with the sound on BT 4K channel all last year.Hopefully we won't have this problem again for the future games.

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Re: BT Sport Ultimate record playback on V6 box

Recorded Super Cup on BT Ultimate, sound intermittent throughout on playback. It didn’t happen last season so what is the problem?

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Re: BT Sport Ultimate record playback on V6 box

That's interesting.   I couldn't watch yesterday's game in record mode either as the sound was breaking up on BT Ulimate, had to switch to the HD recording which was OK. That's two ruined Ultimate recordings now.  I'll call Customer Services but I'm not expecting a quick fix. It sounds like a new signal encoding problem if it wasn't happening last season.

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Re: BT Sport Ultimate record playback on V6 box

There is another post about this started a month ago and someone from Virgin has finally taken all the comments on board and reported it as a genuine problem since Tuesday.
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Re: BT Sport Ultimate record playback on V6 box

Outstanding!  What's the title of the other post?

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Re: BT Sport Ultimate record playback on V6 box

Not answered!

I have the same problem. Sound dropouts on recordings.

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Re: BT Sport Ultimate record playback on V6 box

Thanks for the post Greywhale.

 

Can we please confirm if you're still experiencing this issue?

 

If so, could you please reboot the box and check the cables are secure? 

It may also help to follow the below steps:

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Thanks, Emily.

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