Virgin Media Community

[ModTeam]

Hello, 

We're aware of a problem currently affecting some of our customers where they're unable to use the BBC iPlayer and BBC Sounds apps.

We're currently investigating the issue under F008756637.

We will keep this thread updated with any news.

Thanks, 

Your Community Moderators

[OxEy223]

The BBC Iplayer is not working but all other apps are.  The app will start to load then a black screen and I’m returned to the list of apps screen. 

The box is connected directly to the router and network settings are showing as fine.   Things tried so far:

- Reboot box via main menu

- Reboot box at the plug

- try and access IPlayer different routes such as catch up, TV guide etc

- cleared cache 

- Iplayer account is working fine on mobile and PC

[japitts]

Which box do you have?

https://www.virginmedia.com/help/virgin-tv-box 

Can you watch non-BBC OnDemand programmes?

[Jessie143]

I have been using the BBC iPlayer app on my v6 box with no problem. However, yesterday I selected it, went through to buffering and then jumped back to the Apps screen. I can access ITV, Netflix, Amazon Prime app with no problems. I've rebooted my router and box but the fault remains.

I don't have a problem getting into the BBC iPlayer app on my v6 box upstairs. Any advice? Thanks

[japitts]

Have you tried different ways of accessing the iPlayer app?

Home > Apps > All apps > iPlayer

Home > CatchUp > Channels > BBC

Find a BBC programme from the backwards EPG, press "OK", "watch from catchup"

[Jessie143]

Hi japitts, thanks for your help.  I've tried all your suggestions  but unfortunately the BBC programme I've been watching you cannot access through V6 search or catch up features.

It is 'Pretty Little Liars' so I have to pick it up by going straight through to the BBC iPlayer app.

[Ntlavs]

I have the same issue. Netflix works fine. 

[plantlover]

Similar issue -radioline does not load either, although other catch up apps seem ok, but second V6 box in the bedroom works perfectly on iPlayer. I have tried rebooting the box, signal is given as excellent and no other known issues except occasional transient pixelation on HD channels. I have tried accessing iPlayer through all possible routes, without success.

[Ntlavs]

Hi, is your main box connected to router by Ethernet? Mine is.

My 2nd V6 box, which I player is working on, I connected through wi-fi. All worked fine until yesterday! 

[plantlover]

Both boxes are connected via wifi - the one where iPlayer is not working is only 2 metres from the router. iPlayer was certainly working normally until recently and the problem was only picked up yesterday.