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Amazon prime not working on virgin v6 box

Hi

Amazon prime will not play through virgin media. It used to work but doesnt any more.

It will play trailers. 

Amazon prime works on my phone and tablet so I assume its a virgin issue. 

I'm getting very frustrated with the virgin service in general as I seem to be getting problem after problem. 

Anyway I've tried re-booting and I've tried signing in and out if prime.

As mentioned the trailer works but when I select something to play the screen just goes black. 

I'm not very techno savvy and have run out of ideas to try. 

Please help. 

Thanks 

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Re: Amazon prime not working on virgin v6 box

Hi Jessie40, 

 

Welcome to the community forums!

 

Sorry to hear you're having problems with amazon prime. 

 

Do you get any error messages when you try to watch something? 
Do you have more than one box? If yes is it a problem on all boxes? 

Do the other apps on your box work such as Netflix, Youtube etc? 

 

Many thanks, 

 

 

Hetty_R
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