Can I ask if others are using Prime video on another device at times? I seem to be OK on VM after a restart of the box, and it continues to work until I use my TV in the office to watch prime. Even if I close that down, when I come back to my Virgin Media box in the lounge, I get the black screen after a brief twiddle in the middle. I wonder if there is some issue where Prime thinks I am watching it on too many devices at the same time ?
I've recently been in receipt of my V6 box and have had no problem up until today where I went to use Amazon prime and when I clicked on anything to watch the loading symbol appeared then disappeared leaving my screen completely black and Amazon prime not working I was wondering if anyone has any answers as to why this may be happening
Just connected to my Prime Video account on V6 box....choose a movie etc...swirling circle and black screen...NOT fixed by Virgin. Not suprised. Anybody got a work around without using a clunk ethernet cable!
I switched ISP yesterday, EE to Virgin. I never had an issue watching Prime on my smart TV during my 18 month contract with EE. This morning, the Prime app reports there is an Internet connection failure... Netflix, YouTube, Internet browser apps all work and connect fine.
Is it possible the V6 modem is preventing the Prime App from connecting? Is this some sort of security protocol that the Prime App/V6 cannot get through?
Hopefully between yourselves and Amazon you can figure this one out.
I'm within my Cooling Off period, which ends on 18th November. I will be cancelling my contract if this is not resolved before then.
Usually get spinning wheel on my box in the front room when trying to play a movie/show but a reboot sorts it. Tried pressing red on Amazon prime channel this morning on the backroom box and got nothing but a black screen. Tried numerous times. Although I tried changing the video output to 720 and then it worked. But obviously not ideal.