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Amazon Prime has no back button

dazd
Dialled in

on ‎17-09-2022 18:47

I hope this is in the right place.

I've noticed that when I go into the Amazon Prime app, if I select a show, there's no back button (or one that I can see) to go back to the main Home Screen. I have to come out of the app completely and restart it.

Is there something I'm missing or is there actually no back or home button?

Thanks

Daz

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10 REPLIES 10

japitts
Very Insightful Person
Very Insightful Person

on ‎17-09-2022 18:55

What device are you using Amazon Prime on?

Is this a tablet, PC or (presumably) a VM TV box? If the latter, which one - V6 or TV360? You can check on this page if you're not sure.

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dazd
Dialled in
In response to japitts

on ‎17-09-2022 19:10

Hi there

It's the app on the V6 box.

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japitts
Very Insightful Person
Very Insightful Person
In response to dazd

on ‎17-09-2022 20:01

Okies - I don't use Amazon so can't help here, but have moved your post to the V6 section where others can probably assist.

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newapollo
Very Insightful Person
Very Insightful Person
In response to japitts

on ‎18-09-2022 16:13

Have you tried using the Back button (directly above the volume buttons) on the V6 remote?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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jamiebramhall
Just joined

on ‎04-11-2022 12:55

Did anyone find a solution for this? 

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ozsat
Superstar
In response to jamiebramhall

on ‎04-11-2022 13:37

There was no problem. The back button (as already said) is the one with the arrow that goes back on itself. The one above the volume button.

If you are still hsving issues with somewhere in the Amazon app then post exact details where the issue is so it can be looked at.

@jamiebramhall wrote:

Did anyone find a solution for this? 

 

==================================
1.2Gb/100Mb in Oxford (area 31) using SH5
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JohnMilner
Joining in
In response to ozsat

on ‎14-11-2022 08:56

I too have noticed this when go into the app via TiVo. If you open Up a programme to read about it, none of the ‘back’ buttons on the remote take you back into the previous screen. You have to come out of the app and go back into it or you are stuck on the screen. 

doesnt work with the dedicated back button (vertical line with arrow facing left) or with the left arrow on the direction pad or with the rewind arrow. Very frustrating 

 

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Matthew_ML
Forum Team
Forum Team
In response to JohnMilner

on ‎16-11-2022 09:11

Hey JohnMilner, thank you for reaching out and I am sorry you are having some issues with the back button on Amazon Prime.

The back button is the one with the arrow that goes back on itself. The one above the volume button. Thanks

Matt - Forum Team


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Stuffle
Joining in

on ‎06-01-2023 10:50

Found it. On my remote it looks like a Picture in Picture icon (square icon) which is sandwiched in between the Guide and Mute buttons. Phew 😮‍💨 

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