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kookoo73
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Message 11 of 53
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Re: Amazon Video app not working

Same problem here
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Jordan2315
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Message 12 of 53
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Re: Amazon Prime black screen of death

Same issue with area 25 as well, haven't been working for the last 4-5 days

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daveoc
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Message 13 of 53
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Re: Amazon Video app not working

and me
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HavencroftKev
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Message 14 of 53
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Re: Amazon Prime black screen of death

What's going on with this Virgin?

 

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Bubbastubbs31
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Message 15 of 53
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Re: Amazon Prime black screen of death

Same here. Area 18. Happened on one box last night, restarted it and was fine through channel 228. Today the other box..
Black sxreen with white line at the top! 
Can't call because you get automated reset voice and telling you to call back! 

Any news on a permanent fix? 
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Forum Team
Forum Team
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Message 16 of 53
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Re: Amazon Prime black screen of death

Hello,

 

I've checked the fault ticket and our team is still working hard on a fix.

 

We're sorry for the inconvenience caused and thank you for being patient with us.

 

Regards,

 

Lisa

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Very Insightful Person
Very Insightful Person
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Message 17 of 53
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Re: Amazon Prime black screen of death

This is affecting me too in Scotland.

@ModTeam , this should be on Service Status so we can monitor.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Mark as Helpful Answer if I've helped

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Richspence
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Message 18 of 53
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Re: Amazon Prime black screen of death

I have the same problem. First couple of times it was resolved by a reboot of the box but latest time even that did not solve it

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Nebula
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Message 19 of 53
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Re: Amazon Video app not working

Rebooting the V6 fixed it for me. 

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Ngrinfels
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Message 20 of 53
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Re: Amazon Prime black screen of death

I am in area 22 (although I’m not sure what the relevance is) and I too have this horrific white line problem. My children have gone to bed, teary eyed and distraught, through peppa pig depravation and I too am now close to emotional breakdown as I am unable to watch The Boys. I guess I will have to resort to using my old, underspecified yet completely stable Samsung smart tv to watching Amazon Prime. Or perhaps my 12 year old Xbox 360.  Or maybe even my phone, iPad or 3 year old’s Kindle Fire. Come on Virgin, surely you can do better. This isn’t exactly cutting edge!