on 09-09-2019 18:18
Hope you can help.
Loading the Prime app and I just get a black screen with a white line at the top.
Have tried rebooting the box and nothing changes.
Anyone else having the same problem?
Answered! Go to Answer
on 09-09-2019 19:37
We appreciate you for bringing this to our attention.
We're aware of the issue impacting Amazon Prime and working to resolve this.
The fault is raised with reference F007395655.
Thank you
Community Moderators.
on 09-09-2019 18:58
I’ve been using Prime on V6 box for a few weeks, channel 228. No issues until this afternoon. When I press red button on remote to access Prime a black screen is appearing instead of usual shows to watch etc. I have tried shutting everything off and back on again. Any ideas?
09-09-2019 19:26 - edited 09-09-2019 19:29
Same here Area 30, using both the app and via Channel 228. There are a few area errors so may be connected.
You might be seeing error message Various error codes on screen when trying to use your on demand and catch up services just now.
You might find that the sound on channel 419 Movies 24, 420 Movies 24+ & 136 SYFY+1 on your Virgin TV or TiVo® service is poor or missing at the moment.
on 09-09-2019 19:37
We appreciate you for bringing this to our attention.
We're aware of the issue impacting Amazon Prime and working to resolve this.
The fault is raised with reference F007395655.
Thank you
Community Moderators.
on 10-09-2019 06:13
Same here Area 04
on 10-09-2019 06:58
ditto
on 10-09-2019 10:59
All working again, area 30
on 10-09-2019 11:48
Been having this issues for last 3 days or so - area 26
Any idea of a UK wide fix?
thanks,
on 10-09-2019 14:32
Hi guys my Amazon Video app isn't working, I just get a white line across the top of the screen. I was wondering if other people were experiencing the same?
on 10-09-2019 14:35
Not working in area 20