@Glenn9968 wrote:
I can open Netflix on my pc or phone which use the same VM internet
A TiVo has an inbuilt internet connection which is separate from your home broadband.
From what you've described, the issue sounds specific to the NF app so a reboot is the obvious first thing to try, via Home > Help & Settings > Clear or restart.
That said, you've mentioned Prime which isn't available on the TiVo box, only on V6 or 360. Are you sure you have a TiVo? Check here for pictures of the different boxes.
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