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chrissbragg
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no picture sound on new BBC1 HD

after update 11/0-1/2022 new BBC1 HD no picture or sound

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newapollo
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Re: no picture sound on new BBC1 HD

Hi @chrissbragg 

There were a number of users yesterday saying they had the same issue.

It looks like the majority are in the Kent area.

For possible updates look at Check service status at the top of the page.

If nothing is showing  you could also try the  automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave

I don't work for Virgin Media.

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Kath_F
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Re: no picture sound on new BBC1 HD

Hi chrissbragg,

Thanks for your post I'm sorry to hear this was an issue for you. We're aware this was affecting some customers however this has since been resolved now. 

Are you still having the issue? If so, please reboot the box and check again. 

Keep us posted. 

Thanks, 

Kath_F
Forum Team


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