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Carley_S
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Message 11 of 13
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Re: faulty 360 box

Hi @sandelben

The channels that the set top box freezes on, are they LIVE TV channels or are they ondemand/catch up, recordings or programmes on apps at all? 

Is your set top box in a well ventilated area? I would highly recommend switching your set top box off or at least into standby mode when you are not using it at night. Our set top box will need to do software updates and as such will run more smoothly when you have rebooted on a regular basis. 

Carley - Forum Team


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sandelben
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Message 12 of 13
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Re: faulty 360 box

On a live channel  it well ventilation it updated yesterday to the latest version that might have fix it not sure

ben
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Hayley_S
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Message 13 of 13
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Re: faulty 360 box

Thank you for the update @sandelben.

Please do let us know how it goes.

Hayley
Forum Team



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