Virgin Media Community

[sandelben]

hello every morning so fair I turn my tv on my box is frozen and I have to keep resting it every morning so fair the box stays on all night but i have to keep resting when I turn the tv on in the morning could it be faulty 

[roy247]

Can we clarify what you mean by frozen as you say the box stays on all night. Do you mean you turn the box off and it's in standby all night but doesn't wake up when you press the red button the next day, does the red light stay on on the box. Is the box set to Eco in Settings, this is the slowest start up option.

[sandelben]

No it stays active all night no standby 

[roy247]

So in the morning when you turn the TV on you have a frozen picture from the channel you left it on.

[sandelben]

Yes every day on any channel I use

[roy247]

The box might be faulty, as I always put my box in standby when not watching so I can't speak from experience, I don't know if someone else can confirm it for you.

Is there a reason you leave the box on when when not using it, and does the box get hot.

Have you any idea of how long it takes from turning the TV off and the box freezing from what's on the screen, could it be linked to what your System Standby time is set to. 

[Martin_N]

Hi sandelben,

Thank you for your post. I'm very sorry to hear about the issue you're having with your Tv service. 

I have taken a look on our system and it looks as though you have already spoken with the team regarding this. 

Can you confirm if you're continuing to have this issue?

^Martin

[sandelben]

Yes I am still having the issue I change the setting to fast start and it still freeze when I turn the TV on in the morning 

[Natalie_L]

Thank you for your reply.

We would be more than happy to investigate this further.

To clarify, when you load the box in the morning, it is frozen on the channel you were previously watching, is that correct? 

If so, how long does this occur for or is the channel stuck all the time to the point where the box is unusable? 

Thanks 

[sandelben]

It frozen to the channel I left it on and the box is non functioning so I have to turn it off and reboot it when it rebooted it work fine