on 02-03-2022 20:11
hello every morning so fair I turn my tv on my box is frozen and I have to keep resting it every morning so fair the box stays on all night but i have to keep resting when I turn the tv on in the morning could it be faulty
on 02-03-2022 21:52
Can we clarify what you mean by frozen as you say the box stays on all night. Do you mean you turn the box off and it's in standby all night but doesn't wake up when you press the red button the next day, does the red light stay on on the box. Is the box set to Eco in Settings, this is the slowest start up option.
on 02-03-2022 22:17
No it stays active all night no standby
on 02-03-2022 22:25
So in the morning when you turn the TV on you have a frozen picture from the channel you left it on.
on 02-03-2022 23:24
Yes every day on any channel I use
on 03-03-2022 11:49
The box might be faulty, as I always put my box in standby when not watching so I can't speak from experience, I don't know if someone else can confirm it for you.
Is there a reason you leave the box on when when not using it, and does the box get hot.
Have you any idea of how long it takes from turning the TV off and the box freezing from what's on the screen, could it be linked to what your System Standby time is set to.
on 05-03-2022 16:06
Hi sandelben,
Thank you for your post. I'm very sorry to hear about the issue you're having with your Tv service.
I have taken a look on our system and it looks as though you have already spoken with the team regarding this.
Can you confirm if you're continuing to have this issue?
^Martin
on 05-03-2022 16:15
Yes I am still having the issue I change the setting to fast start and it still freeze when I turn the TV on in the morning
on 07-03-2022 16:38
Thank you for your reply.
We would be more than happy to investigate this further.
To clarify, when you load the box in the morning, it is frozen on the channel you were previously watching, is that correct?
If so, how long does this occur for or is the channel stuck all the time to the point where the box is unusable?
Thanks
on 07-03-2022 17:21
It frozen to the channel I left it on and the box is non functioning so I have to turn it off and reboot it when it rebooted it work fine