channels 501 to 508 do not work on one box only

[benno17]

We have 3 360 boxes. Two of them work ok but one does not show channels 501 to 508. Says it is setting them up. Can anyone help?

[nodrogd]

I would ring customer services & make sure the box is correctly provisioned against your account.

[benno17]

Thanks nodrogd.  Strangely when I just tried they had started working again!  

[benno17]

And lo and behold, the channels have stopped working again!

[Ilyas_Y]

Hey @benno17 thanks for reaching out to us and welcome back to the forums!

I'm so sorry to see this issue is still continuous 😞
I will assist you and send you a private message to investigate further - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[benno17]

I'm pleased to say an engineer has just fixed it. Something to do with need to send a signal with the correct channels to the box 🙂 

[Natalie_L]

Hi benno17, 

Thank you for taking the time to update the thread and let us know the issue has now been resolved. This is great to hear. 

Please get in touch if we can assist with anything in the future. 

Take care,